Returns
What Can Be Returned / Not Returned:
Only Items that are faulty/damaged or have a faulty print may be returned.
No returns are accepted after 14 days of receipt of purchase.
If there is any noticeable wear, the item(s) simply cannot be returned.
Returns must also comply with our user agreement.
All returns must be in their original packaging.
We do not refund or exchange for change of mind, errors in approved proofs, shipping, or stock delays or if the customer chooses the wrong garment size. Note: sizing measurements online are within +-2cm, anything outside of this is faulty.
Antace Screen Printing reserve the right to decide about the best possible printing method to suit customer artwork and fabric of product ordered.
Shipping Charges for Products Returned:
All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Sampling Policy:
We highly encourage our customers, in the strongest of terms, to order one sample of their desired product(s) before production commences on the whole order. Any issues with printing method, replication on desired fabric and any additional issues can easily be addressed by simply ordering a sample. We can provide a full refund for the sample but will not provide refunds for the full order for any of the above issues unless at the discretion of Antace Screen Printing.
Returns For Artwork Issues:
Antace Screen Printing takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
• Spelling, punctuation, or grammatical errors made by the customer.
• Mistakes that the client has approved after being sent a mock-up.
• If the artwork you as a client upload is low quality, and results in a poor print.
• 10% difference in design printing colours & size
• 10% difference in the actual garment colours
Antace Screen Printing is not responsible for checking or modifying your artwork if you upload it directly to the site; to make changes such as colour changes, background removal or design work. Please admin@antacesp.com.au to discuss artwork before uploading your image to our designer.
To return your items:
Send the package to:
Antace Screen Printing - Returns
4/7 Baretta Road Wangara
WANGARA
Western Australia 6065
Australia
