Guarantee Page

Satisfaction Guarantee

We work hard to ensure every order meets customer satisfaction. Our processes have been rigorously tested and we are committed to making sure that you receive products as designed and on time.

While custom products often don't include guarantees, at Antace Pty Ltd we stand behind our work.

Our Guarantee

Customer satisfaction is our primary focus. If you are not satisfied with your purchase from us, simply contact us within 14 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question once returned, excluding postage and processing.

  • The customized products you receive differ materially from what was designed in our Design Studio.
  • The products arrived flawed or damaged.

Please note that we cannot be responsible for:

  • Spelling, punctuation or grammatical errors made by the customer.
  • Inferior quality or low-resolution of uploaded images.
  • Design errors introduced by the customer in the design creation process.
  • Errors in user-selected options such as product type or size.
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Antace Pty Ltd does not proof documents created by its customers prior to processing.

 

 

 

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